1-844-NEED-TLC - 1-844-633-3852 info@everhomecare.com

The Story of EverHome Care Advisors

EverHome is your most reliable and comprehensive resource for coordinating healthcare, legal, and financial planning issues in the Capital District and throughout New York State. We provide top-notch assistance to individuals and their families during the most difficult times by responding to the many challenges caused by chronic illness or the aging of a loved one.

Whether you are planning for the future or facing needs now, our EverHome team of experienced professionals will guide you through the maze of care options to promote the health, independence, safety, and quality of life.

Our approach to care means is entirely personalized.  That means whether your loved one is self-directed, needs the help of a caregiver, or requires more support due to dementia, EverHome’s unique combination of skilled Life Care Coordinators and advanced technology is utilized into one comprehensive customized plan that addresses individual needs and specialized care. 

To learn more about our services, click here.

Who is your Life Care Coordinator?

A Life Care Coordinator (LCC), also known as a Geriatric Care Manager, is a licensed individual trained in social work, gerontology, nursing or other health and human services. LCCs are specially trained to conduct a professional assessment, arrange care services, link to community resources, troubleshoot problems that arise, and assist with a residential placement when the time comes. For the caregivers, LCCs are a source of ongoing support and information about the care of your loved one.

Susan Vail
Susan Vail


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Susan Vail, LMSW, is a Life Care Coordinator.

Susan is a lifelong resident of the Capital Region. She is a member of NASW and has been a social worker for over 18 years. As a social worker she has worked in the fields of foster care, physical rehabilitation and medical social work.

As a member of the EverHome Care Advisors team she works closely with families to navigate the complex health and long-term care systems, providing a range of services including a comprehensive in home assessment, development of a personalized care plan to address short and long term needs, as well as advocate in a crisis situation. With EverHome, Susan is able to identify appropriate services, evaluates the possible need for alternative living options, and coordinate services for an improved quality of life for you or your loved one, while eliminating uncertainty and reducing stress.

Nora Baratto
Nora Baratto

Director of Client Services, LCSW-R

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Nora Baratto is a Licensed Clinical Social Worker (LCSW-R) and Accredited Case Manager with over 30 years of Clinical Social Work and Case Management experience within health care and the community.

She has clinical expertise in Geriatrics and developed one of the first care management programs for at risk older adults in the Capital Region with the primary focus of keeping older adults independent within their own home. She has held a number of leadership positions in health care and has become known in the community for her advocacy on behalf of older adults and caregivers to ensure they have the education and guidance needed to make informed care choices. Nora received her Master’s Degree in Clinical Social Work from SUNY Albany and resides in Latham NY.

Contact us today for a FREE Consultation.

Webinar: Changes and Challenges for Caregivers

Click here to watch the presentation given by elder law attorneys Lou Pierro and Peter Strauss with EverHome care coordinators Nora Baratto and Susan Vail on August 6, 2020:

Download the materials: New Solutions to the Caregiver Shortage

Click here to access the presentation given by Lou Pierro, Nora Baratto and Susan Vail at the March 21st workshop on long-term care and home care solutions.